PRoL Caseworker Assistant (Internal Team)

Job Overview/Summary:

The IRC is now expanding its case management services to support individuals and communities in Muhmoudly camp governorate. Protection Case Workers will work to provide case management services to individuals who need support accessing rightful services, as well as provide direct psychosocial support to those socially excluded and/or lack autonomy.

Responsibilities:

Direct Service Provision:

• Provide direct emotional and psychosocial support to persons with specific needs (PwSN) through individual case management services, including the assessment of needs, creation of a case action plan, and identification of/facilitating access to relevant services.
• Provide psychosocial support sessions for men and boys according to the program criteria.
• Provide psychosocial support sessions for caregivers.
• Collaborate with other IRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management.
• Provide information to PwSN on available multi-sector services and means of access.
• Conduct thorough assessments.
• Participate in IRC-provided technical trainings and ongoing technical skill support sessions on Protection, counseling skills, trauma, and case management.
• Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management.

Monitoring and Reporting:

• Maintain complete, accurate, and confidential case files to document client interactions and interventions using IRC tools.
• Contribute to weekly psychosocial work plans and reports.

Coordination:

• Develop and maintain effective working relationships with all relevant stakeholders including other NGOs, civil society groups, authorities, and UN agencies.
• Develop and continuously update a service mapping system detailing available services and assistance in our areas of operation.
• Ensure that other IRC sectors are efficiently and confidentiality referring cases to the team based on selected criteria’s.

Other:

• Other relevant duties as assigned by the supervisor to support the implementation of the program.
• All IRC staff are required to adhere to The IRC Way Standards for Professional Conduct and the IRC country employment policies.

Minimum Qualifications:

• Higher National Diploma or University degree in psychology, sociology, education, social work, or any other related fields
• Previous experience with community outreach and working with conflict-affected persons.
• Approximately two years of progressively responsible professional experience of case management.
• Demonstrated interest in and enthusiasm for working with persons with specific needs and improving their access to resources and services.
• Strong understanding of basic counseling and psychosocial support concepts; previous training in these areas strongly preferred.
• Ability to discuss sensitive issues with respect and empathy
• Ability to always maintain confidentiality and respect for clients
• Ability to work independently and under pressure
• Excellent communication skills and confident interpersonal interaction
• Ability to respond to emergencies when needed and support the protection team in providing any kind of support and in distribution of material support to IDPs and refugees as and when needed.

Personal Skills:

• Positive and professional attitude, flexible, and able work under pressure
• Willing to work as part of a diverse team
• Willing to collaborate with and support people from different ethnic groups and different religions

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development
• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.

• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
• Curiosity, a desire to continually learn and develop is a must.
• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

Arabic is required.

Travel:attending training, workshops, and meetings.

Key Working Relationships:

Position Reports to:  Case management officer

Position directly supervises: N/A

Indirect Reporting (If applicable): PRoL Manager

Key Internal Contacts: PRoL staff in Raqqa gov and other IRC staff

Key External Contacts:  Other field staff in the humanitarian actors.

Applications will be received till Sunday Sep 22nd, 2024. 

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.